Privacy Policy

North End Courier ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website and delivery services, how we use it, and the choices you have.

Information we collect

• Contact details you provide — such as your name, email address, and phone number — when you request a quote, schedule a pickup, or contact us.
• Delivery details — pickup and drop-off addresses, recipient information, and notes needed to complete a delivery.
• Usage information — basic technical data such as your browser type, device, and pages visited, collected automatically to keep the site secure and improve it.

How we use your information

• To provide quotes, schedule pickups, and complete deliveries.
• To communicate with you about your requests and shipments.
• To operate, secure, and improve our website and services.
• To comply with legal and regulatory obligations.

Cookies and analytics

We use a small number of cookies and similar technologies. Some are strictly necessary to run the site and keep it secure (for example, remembering your cookie choice or keeping you signed in to your account). These are always active.

We also use Google Analytics 4 to understand how many people visit the site and which pages are useful, so we can improve it. Analytics cookies are off by default. When you first visit, a banner lets you Accept or Decline; we only load analytics if you Accept (we use Google Consent Mode, so nothing is measured until you opt in). You can change your mind at any time — decline the banner, or clear your browser's cookies for this site to be asked again. Learn more in Google's privacy notice.

We do not use advertising or cross-site tracking cookies.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the business, and when required by law. These include:

• Resend — sending transactional emails (confirmations, delivery updates).
• Supabase — securely storing your requests, shipments, and account data.
• Vercel — hosting the website.
• Google Analytics & Maps — site analytics (with your consent) and address/mapping features.
• Stripe — processing payments, where applicable.

Data retention

We keep your information only for as long as needed to provide our services and meet our legal obligations, after which it is deleted or anonymized.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of non-essential communications at any time, and control analytics cookies through the consent banner as described above.

Contact us

Questions about this policy? Email us at info@northendcourier.com.