Terms of Service

These Terms of Service ("Terms") govern your use of the North End Courier website and delivery services. By using our website or booking a delivery, you agree to these Terms.

Our services

North End Courier provides same-day, scheduled, rush, and specialized courier delivery across Massachusetts, including Greater Boston and surrounding regions. Service availability, timing, and pricing may vary based on distance, item type, and demand, and are confirmed at the time of booking.

Bookings and quotes

• Quotes are estimates based on the information you provide and may be adjusted if the actual job differs.
• You are responsible for providing accurate pickup, drop-off, and contact details.
• Please ensure items are properly packaged and ready at the scheduled pickup time.

Prohibited items

We do not transport illegal, hazardous, perishable-without-notice, or otherwise restricted items. We may refuse any shipment that is unsafe, unlawful, or improperly declared.

Liability

We take care with every shipment, but our liability for loss or damage is limited to the extent permitted by law and any applicable service agreement. We are not responsible for delays caused by circumstances beyond our reasonable control, such as weather, traffic, or incorrect address information.

Payment

Payment terms are agreed at the time of booking. Charges are based on the confirmed quote and any additional services requested.

Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page with its effective date.

Contact us

Questions about these Terms? Email us at info@northendcourier.com.